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Client Information

CLIENT RIGHTS

All clients of MiCredito have the following rights:

  1. To freely select the amount and conditions of microcredit offered by MiCrédito which best fits his/her needs and possibilities;
  2. To receive, without any distinctions, quality service and respectful treatment;
  3. To present claims, in a free manner, before MiCrédito and to receive a prompt and comprehensive response, and
  4. To present to CONAMI claims which were not dealt with promptly, with a negative response by MiCrédito or in cases where the user disagrees with the response provided by MiCrédito.

Interest Rates

*All interest rates presented are averages

Effective Annual Rate (EAR) Current Annual Interest Rate Moritorium Annual Interest Rate
53%

30.345%

17.88%

 
CONTACT INFORMATION FOR CLAIMS AND COMPLAINTS

Lucia Sanchez

Compliance and Risk Management Officer/Customer Service Officer

MiCrédito

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